With EcomKey, you can easily manage messages from various channels. The system also allows for product synchronization and bulk product addition. The API, which connects directly with e-commerce platforms, ensures speed and compliance. This service supports all popular e-commerce platforms.
Centralized multi-platform message management helps convert order messages quickly
Chatbot responses are customized based on customer inquiries. The responses are generated using data provided by the customer so that the answers will be optimal and relevant.
Message history from all channels is stored, making it easy to access, monitor, and analyze customer data.
Reduce login and logout time across multiple sales accounts with centralized management in one platform.
The message management feature saves time by speeding up message handling and making customer interactions more efficient.
Messages are automatically grouped and labeled by priority or topic, making management easier while ensuring no important messages are missed.
Connect quickly and instantly through direct interactions with customers to build lasting connections.
Effective conversation management with integration of various features helps to enable tracking, grouping, and responding to customer messages easily and systematically.
This feature helps your online business send personalized messages based on customer behavior and needs so that it can create stronger interactions and increase satisfaction and increase the number of conversions.
Ecomkey offers the best features for sellers to overcome various common challenges in managing customer messages.
This feature quickly filters messages containing customer phone numbers, speeding up the consultation and transaction closing process. Over 1,000 sellers have provided positive feedback on this feature due to its accuracy in updating customer information.
Sellers can receive hundreds of messages daily, which increases the risk of missing customer messages. Ecomkey helps sellers filter messages that have or haven’t been answered or read, enabling quick responses to customers. This feature has proven to improve transaction success by over 150%.
Ecomkey partners previously often faced difficulties in sharing messages for the telesales team. One of the difficulties was ensuring that all messages were handled. By using the Ecomkey system, messages can be randomly shared with telesales or automatically received by them, so that sellers can monitor the status of unprocessed messages and arrange telesales immediately.
100% of messages from all your e-commerce stores will be collected in one place to ensure sellers do not miss messages or lose potential customers.
This multi-platform e-commerce chat system helps sellers respond to messages twice as fast, ultimately improving customer satisfaction.
Simplifies order creation as soon as the customer provides information. This helps sellers close orders up to 200% more efficiently and ensures no customer is overlooked.
Business owners can easily monitor their business performance on e-commerce platforms to understand the business situation in detail and quickly.
This chat system not only helps sellers manage messages in one place but also supports centralized management of products, customers, orders, and shipping.
This chat feature is included in the online sales management system, so you don’t need to pay any additional fees to access it.
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