Multi-Channel Sales Management – Centralized Multi-Channel Order Management

Ecomkey provides a Multi-Channel Order Management feature that simplifies managing the entire sales process across multiple channels like websites, e-commerce platforms, social media, and more, all within a single interface. The system automatically synchronizes order and stock data in real time, reducing errors and saving time in management.

With AI-powered smart data analysis integration, Ecomkey’s multi-channel management software also supports market demand forecasting, offering suggestions for optimal stock management and effective sales strategies. Notably, this software can handle over 10,000 orders per day, synchronized with 99% accuracy to ensure consistency from order reception to delivery.

Explore Ecomkey Try for free

Introduction to Ecomkey’s Centralized Order Management Feature

Centralized order processing is the process of managing and handling orders from various sources at one central point.

Easy Multi-Channel Order Management

Ecomkey software simplifies multi-channel order management with real-time synchronization technology, supporting management across e-commerce platforms, websites, and social media. The feature automatically processes orders and tracks delivery status quickly, which can reduce errors by up to 99% and increase sales efficiency.

COD Order Management and Delivery Tracking

In addition to managing orders from e-commerce platforms, Ecomkey also supports COD order creation and tracks delivery status from various couriers with real-time status updates. This solution optimizes operational processes, minimizes errors, and improves the customer experience.

Processing Product Returns and Refunds

Product returns and refunds are made easier and more convenient with Ecomkey, as order information is automatically updated and stored in the system with minimal steps to access it. The system also supports order status tracking, instant refund status updates, and reduces processing time by up to 50%.

Reconciliation of Lost Orders (Shipped Orders/Returned Orders)

The lost order reconciliation feature helps businesses track and check the status of lost or returned orders. This feature is used to check and handle orders that have not been successfully sent, as well as optimize the control process to ensure accuracy and minimize losses in business. Of course, this can increase stability and smoothness in the sales process.

Order Management Process in Ecomkey

An effective order management and processing system helps stores operate smoothly and respond to customer needs quickly. Here are the basic steps in the order management process in Ecomkey that you can follow:

Step 1: Receive Order

When a customer places an order and successfully selects a payment method on a sales platform such as a website, e-commerce platform, or over the phone, the system will automatically accept the order and store the customer’s order information for easier management.

Register now

Step 2: Check Stock Status

After receiving complete order information, the next step is to check the available stock, including product inventory and raw materials. If the stock is insufficient, the system will automatically create a production order to initiate additional production. If the stock is sufficient, the order will proceed to the next processing step.

Register now

Step 3: Order Processing and Completion

The order processing stage consists of two steps:

  • Preparing and Packing the Goods

Once confirmed, the staff will pick the items, pack them, and create a delivery note. To optimize product preparation time, stores should classify products by color, size, and type.

  • Shipping the Goods
After packing, the order will be handed over to the courier or delivery service. The store needs to create an invoice, attach the shipping label, and update the order status regularly via the website or email so customers can track their orders.
Register now

Step 4: After-Sales Service

After-sales service is an important step that every store should not ignore. If a customer needs to make a return or exchange, the store can easily locate and process the order as its information has been previously stored in the system. This ensures that customer needs are met quickly and accurately.

Register now

Reasons to Choose Ecomkey for Managing Your Orders

  • Modern Technology: Integrated with real-time data synchronization and smart AI technology in the software.
  • 6-in-1 Integration: Ecomkey offers not only order management features but also others such as product management, automatic AI Chatbot, message management, inventory management, and product duplication.
  • Affordable Costs: More competitive pricing compared to other software.
  • Dedicated Support Team: We are always ready to provide consultation and resolve any issues that may arise during software use, so that customers can feel safe in using it.

Support for Bulk Printing of Orders on Multiple Platforms with Ecomkey

Save Time

No need to open each browser or log in to each of your stores to print orders one by one.

Easy Order Classification

Orders can be classified by product, quantity, time, and more, making the packaging process easier.

Reduce Errors

Help you track orders that have been printed and those that have printing errors, and make it easier to control order printing operations.