Privacy & Terms

ECOMKEY collects information from users that they provide to us. We also collect information through pages users access, data provided via surveys and registration, and APIs. This information may include personal data such as your address, phone number, etc., and does not include any credit information from customers. We are not permitted to disclose personal information without written consent. However, some of the information collected from and about you may be used to support the services we provide to you. The information we collect is not shared, sold, or rented to third parties, except in the following cases:

ECOMKEY may share personal information to investigate or prevent illegal activities, suspected fraud, situations involving threats to any person’s life, or as required by law.
ECOMKEY works with other companies representing us in certain tasks and may need to share your information with them to provide products and services to you. ECOMKEY may also share your information to deliver products or services that you have requested or when we have your permission.
We will transfer your information if we are acquired or merged with another company. In this case, we will notify you by email or by posting a prominent notice on our website before your information is transferred and becomes subject to a different Privacy Policy.
This summary is provided for your benefit and is not legally binding. Please read the Terms in full to understand them.

By registering for the Service, you agree to be bound by the Privacy Policy. Any new features or tools added to the current Service must also comply with the privacy policy.

You must read, agree to, and accept all terms and conditions in this privacy policy, including ECOMKEY’s Terms of Service and Privacy Policy, before you can use the Service.

1. What information do we collect?

ECOMKEY Customers (Customers): Names, addresses, company names, IDs, publicly available social media profile information, emails, IT information (IP addresses, usage data, cookie data, browser data); We use third-party service providers to process your credit card transactions. These third parties are governed by their own agreements.
Purchasing paid solution packages. When you register for a paid solution package, we collect information to process your payment and create your customer account. This information includes your name, email address, physical address, phone number, and company name if applicable. We use third-party service providers to process your credit card transactions. These third parties are governed by their own agreements.
User-generated content. Our products and services often provide you with the option to provide feedback, such as suggestions, compliments, or issues encountered. We invite you to provide such feedback as well as engage with comments on our blog and community pages. If you choose to post comments, your username, city, and any other information you choose to post will be publicly visible. We are not responsible for the privacy of any information you choose to post on our website, including on our blog, or for the accuracy of any information in those posts. Any information you disclose will become public. We cannot prevent that information from being used in ways that may violate this Privacy Policy, the law, or your personal privacy rights.
Data collected for and by our Customers. When you use our Services, you may enter personal information into our system that you have collected from users, customers, and potential customers, as well as contact information on messaging and social media platforms (collectively referred to as “Subscribers”) or other individuals. We do not have a direct relationship with your Subscribers or any other individuals outside of you, and for that reason, you are responsible for ensuring you have the proper permission and legal basis for us to collect and process information about those individuals. As part of the Service, we may use and incorporate into features the information you have provided, or we have collected from you or about Subscribers. If you are a Subscriber and do not wish to be contacted by one of our users, please unsubscribe directly from that user’s bot or contact the user directly to update or delete your data.
Information collected automatically. Our servers may automatically record certain information about how you use our Website (we refer to this information as “Log Data”), including both Customers and regular visitors. Log Data may include information such as IP addresses, device and browser types, operating systems, pages or features of our Website that users visit and time spent on those pages or features, the frequency of website use, search terms, links clicked on our Website, and other statistics. ECOMKEY and our partners may use different technologies to collect and store information when you use the Service, which may include using cookies and similar tracking technologies on our Website, such as pixels and web beacons. Users can control the use of cookies at the individual browser level. Log files and information collected through cookies, either alone or in combination with other information, may constitute personal information.
Sensitive personal information. As stated below, we request that you do not send or disclose to us any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health, biometrics, or genetic characteristics, criminal background, or union membership) on or through the Service or otherwise. If you send or disclose any sensitive personal information to us (such as when you submit Customer-generated content to the Website), you must consent to our processing and use of that sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of your sensitive personal information, you should not provide such information. You may use your data protection rights to object or restrict the processing of this sensitive personal information or delete it, as detailed below in Section 4.
The collection of personal information will be disclosed to customers in ECOMKEY’s terms of use and policies when customers engage with ECOMKEY.What do we do with your information?What do we do with your information?

2. What do we do with your information?

The term “personal information” used here is defined as any information that can be used to identify, contact, or locate the person to whom the information relates. The personal information we collect is confidential to individuals and may be modified over time.
When you register for ECOMKEY, we ask for your name, company name, email address, billing address, and credit card information. If you register for a free account, you do not need to enter a credit card. However, if you wish to activate your payment process, you may need to provide credit card information.
ECOMKEY uses the information we collect for the following general purposes: providing products and services, communicating with you, processing payments, identifying and authenticating, improving services, contacting you, researching, and preventing fraud.
As part of the buying and selling process on ECOMKEY, you will obtain the customer’s email address and/or shipping address. By clicking on our User Terms, you have agreed that the information related to other users that you obtain through ECOMKEY or via a channel related to ECOMKEY or facilitated by ECOMKEY transactions grants you a license to use that information only for purposes related to ECOMKEY, and not for any other commercial messages. ECOMKEY does not accept spam. Therefore, under these restrictions, you are not allowed to add the names of people who have purchased an item from you to your mailing list (either by email or physical mail) without their consent.
ECOMKEY is using Google APIs to collect information from Google. We are committed to complying with Google’s User Data Policy regarding the handling of user information, including the requirement to limit the use of the information to ensure that users’ information is not misused or overused for any other purposes.This means:

    • When you register on the website, you provide personal information that we collect and use.
    • During verification, we may collect your credit card information.
    • You are only allowed to use ECOMKEY customer information for communication-related activities unless they allow you to do so.

 

3. Security

Customer’s personal information is committed to being kept absolutely confidential according to ECOMKEY’s personal information protection policy. The collection and use of each customer’s information are only conducted with their consent, except in cases where the law specifies otherwise.
ECOMKEY does not use, transfer, provide, or share any personal information of customers to third parties without the customer’s consent.
In the event that the information server is attacked by hackers leading to the loss of customer personal data, ECOMKEY will be responsible for reporting the incident to the relevant authorities for timely investigation and resolution and notifying the customer.
Securing your personal information is very important to us. When you enter sensitive information, such as credit card numbers, into our registration forms, we encrypt the transmission of information using secure encryption technology SSL – Secure Sockets Layer. No method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use secure encryption means to protect your personal information, we cannot guarantee absolute security. Hence, ECOMKEY cannot commit to absolute safety, and ECOMKEY cannot be held responsible in the event of unauthorized access to customer personal information, such as when customers voluntarily share information with others.

      • We encrypt the transmission of information using SSL standards. However, due to certain incidents, we cannot guarantee 100% data security. If you have any questions regarding security on our website, you can contact us via email: [email protected] with the subject line “Security Policy Question.”

4. ECOMKEY

may use third-party service providers to provide certain services to you, and we may share personal information with those service providers. We require any company with which we may share personal information to protect the data appropriately in accordance with this policy and to limit the use of such personal information to performing services for ECOMKEY.
ECOMKEY may disclose personal information in special cases, such as to comply with court orders requiring us to do so or when your actions violate the Terms of Service.
We do not sell or provide personal information to other companies for marketing their products or services.

5. Customer Data Retention

ECOMKEYowns the data storage, databases, and all rights to the ECOMKEY application. However, we do not claim any rights to your data. You retain all rights to your data, and we will never contact your customers directly or use your data to benefit our business, compete with you, or target your customers.If you close your account, we may still retain certain information related to your account for analytical and record-keeping purposes, to prevent fraud, collect any owed fees, enforce our terms and conditions, or take other actions as permitted by law.

Additionally, you are provided with certain rights concerning the protection of your data:

  • If you want to access the personal information ECOMKEY has collected about you, you can do so at any time by contacting us.
  • You can review, update, or change your registration information by logging into your account or contacting us to make these changes. Due to the complexity of the technology involved, we cannot guarantee the complete deletion or irrecoverability of your account information. If you have any data deletion requests, you can email us, and ECOMKEY will process your request within 30 days from email confirmation.
  • You may object to the processing of your personal information, request that we limit its processing, or request the provision of your personal information, if technically feasible. Again, you can exercise these rights by contacting us.

If certain information has been provided to third parties as described in this Privacy Policy, its retention will be subject to their policies.

Personal data will be retained until a deletion request is made, or the customer logs in and deletes the information themselves. Otherwise, customer personal information will be securely stored on ECOMKEY servers following the retention periods mandated by the Accounting Law.

This means:

  • We own and store the data for the ECOMKEY application. However, we do not claim any rights to your data or use it to our advantage.
  • We also provide you with rights to protect your data.

6. Cookies

A cookie is a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Each computer that accesses our website is assigned a different cookie.

This means:

  • To identify you on the system, a cookie will be stored on your computer. We have a marketing tool that notes when you visit our website and displays relevant ads on our site and across the internet. You can always opt out.

7. Children’s Privacy

This is a general audience website, and we do not provide services for children. If we learn that a person under 18 has submitted personal information to us, we will only use that information to respond directly to inform them that we need parental consent before accepting their personal information.

This means:

  • Our services are for users over 18. If a minor submits information, we will notify them of parental consent requirements.

8. EU General Data Protection Regulation (GDPR)

ECOMKEY operates primarily in Vietnam. Vietnam is not currently recognized by the European Commission as providing adequate protection. We are working with a dedicated team of experts to implement any necessary adjustments to our products, services, and documentation to ensure compliance with European law (if applicable). Therefore, we will strive to enhance the protection of your privacy and rights by referencing the EU General Data Protection Regulation (GDPR). More information can be found at https://www.eugdpr.org.

This means:

  • We are not yet recognized by the European Commission as providing adequate protection. However, we will work to improve our privacy protection in line with the EU GDPR.

9. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here or by a notice on our homepage to make you aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

This means:

  • We may update or change this Privacy Policy at any time, but we will notify you here or on our homepage if any significant changes are made. Please review it frequently.

10. Commitment

By using ECOMKEY services, you agree to comply with this policy. If you have any questions, please contact ECOMKEY for further clarification:

ECOMKEY Technology Joint Stock Company
– Tel: 0888800303 (Monday to Friday from 8:00 AM to 6:00 PM; Saturday and Sunday from 8:00 AM to 5:00 PM)
– Email: [email protected]

ECOMKEY Terms of Service

The following Terms of Service (“Terms”) describe the terms and conditions applicable to your access and use of the ECOMKEY application, services, and any related software and products (collectively referred to as “Services”). The Services connect to your ECOMKEY online store (“ECOMKEY Account”) and centralize customer conversations, employee communications, and marketing activities, including but not limited to, advertising campaigns for social media platforms, email marketing, and customer engagement. This document constitutes a legally binding agreement between you and ECOMKEY Technology Joint Stock Company and our Affiliates (referred to as “we,” “our,” or “ECOMKEY”), where “Affiliates” means any entity that directly or indirectly controls, is controlled by, or is under common control with ECOMKEY Technology Joint Stock Company. To access and use the Services, you must have an active ECOMKEY online store (“ECOMKEY Account”). When we write “you” or “your,” it refers to the owner, agent, or employee of the ECOMKEY Account that registers for the Services.

These Terms of Service apply to all Services owned and provided by ECOMKEY or our Affiliates, including but not limited to: Haraweb, HaraSocial, Hararetail, Omnichannel, Haraloyalty, ECOMKEY plus, Google Smart Shopping, and related applications. By registering for the Services, you agree to be bound by these Terms of Service. Any new features or tools added to the current Services are also subject to the Terms of Service. We reserve the right to update and modify the Terms of Service by posting updates and changes. You should check the Terms of Service regularly to stay informed of any updates or changes that may affect you.

You must read, agree to, and accept all the terms and conditions contained in this Terms of Service agreement, including the ECOMKEY Terms of Service and the ECOMKEY Privacy Policy, before you can use the Services.

1. Definitions

  • Customer Content means all information and data (including text, customer conversations, employee conversations, images, photos, videos, audio, and documents) or any other content in any medium or format that you provide or is provided on your behalf in connection with your use of the Services. This includes information and data available in your ECOMKEY Account, which may include information or data from Supported Platforms installed on your ECOMKEY Account.
  • ECOMKEY App Store refers to the ECOMKEY website where you can select and install applications on your ECOMKEY Account, available at: https://id.ecomkey.asia
  • Employees refers to one or more employee accounts that the Store Owner (as defined in the ECOMKEY Terms of Service) may create to allow others to access the ECOMKEY Account.
  • Supported Platform(s) refers to third-party software, applications, products, or services currently supported by the Services, which may be available in the ECOMKEY App Store, including ECOMKEY as further described below and on the ECOMKEY website, available at https://ecomkey.asia (“Website”).

2. ECOMKEY Account

To access and use the Services, you must log in using your ECOMKEY Account credentials, including your email address and any other required information. You agree to maintain accurate, complete, and up-to-date information for your ECOMKEY Account. Failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file with ECOMKEY, may result in the termination of your ECOMKEY Account and/or your inability to access and use the Services.

As an ECOMKEY Account user, you are also subject to the ECOMKEY Terms of Service, the ECOMKEY Privacy Policy, and any other applicable terms. In the event of any conflict or inconsistency between the ECOMKEY Terms of Service, Privacy Policy, and agreements, they shall apply in the following order to the extent necessary to resolve any conflict or inconsistency: ECOMKEY Terms of Service, ECOMKEY Privacy Policy, and agreements.

You acknowledge and agree that the Services may access and modify stored data for your ECOMKEY Account, including information from Supported Platforms. You are responsible for all activities occurring under your ECOMKEY Account and agree to maintain the confidentiality and security of your ECOMKEY Account username and password at all times. You must promptly notify ECOMKEY if you become aware of or suspect any security breach, including any loss, theft, disclosure, or unauthorized use of your ECOMKEY Account, username, or password. ECOMKEY cannot and will not be liable for any loss or damage arising from your failure to maintain the security of your ECOMKEY Account and/or password.

If your ECOMKEY Account is terminated for any reason, your access to the Services will also be terminated.

If you register for the Services on behalf of your employer, you represent and warrant that you have the authority to use the Services, including linking your ECOMKEY Account with the Services and binding your employer to our Terms of Service.

3. General Terms

Technical support is available through the ECOMKEY Help Center ([email protected]).
The service is currently provided in English and Vietnamese only.
You acknowledge and agree that we may modify these Terms of Service at any time by posting the revised Terms of Service, which will take effect from the date of posting. Your continued use of the Service after the revised Terms of Service have been posted constitutes your agreement and acceptance of the revised Terms of Service. If you do not agree with any changes to the Terms of Service, do not continue using the Service.
You must not use the Service for any illegal or unauthorized purpose, nor, in using the Service, violate any laws in your jurisdiction.
You must not use the Service in violation of the terms and conditions applicable to any Supported Platform that you may use in relation to the Service. If we are informed of your violation of the terms of a Supported Platform, we may, at our sole discretion, terminate your access to the Service. For the avoidance of doubt, ECOMKEY is not responsible for monitoring, enforcing, or ensuring your compliance with the terms and conditions applicable to the Supported Platforms or other third-party services, as detailed in Sections 6 and 7 below.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service without our express written permission.
You are not allowed to purchase search engine or other pay-per-click keywords (such as Google Ads), trademarks, or domain names using ECOMKEY trademarks or any variations or misspellings thereof.

4. Our Rights

We reserve the right to modify, including but not limited to adding or removing features, discontinue, or terminate the Service or any part thereof, or terminate your ECOMKEY Account or access to the Service, for any reason without notice at any time. We will not be liable to you or any third party for any modifications, suspension, or termination of the Service/any part of the service or termination of your ECOMKEY Account or your access to the Service.
We reserve the right to refuse the Service to anyone for any reason at any time.
We may, but have no obligation to, remove without notice any Customer Content or Comments (as defined in Section 11) that we determine to be unlawful, offensive, threatening, defamatory, libelous, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
Violation of any of the terms of the Terms of Service, as determined at our sole discretion, may result in the immediate termination of your access to the Service. Without limiting any other remedies available to us, we may suspend or terminate your access to the Service if we suspect that you have engaged in fraudulent activity in connection with the Service.
Verbal or written abuse of any kind (including threats of abuse or retribution) directed at any ECOMKEY employee, member, or officer will result in immediate termination of service.
We reserve the right, but are not obligated, to limit the availability of the Service or the products or services offered through the Service to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to provide our Service to your competitors and do not make any promise of exclusivity in any particular market segment. You also acknowledge and agree that ECOMKEY employees and contractors may use the Service and that they may compete with you, although they may not use your confidential information in doing so.

5. Supported Platforms

To access Supported Platforms via the Service, you must install the Supported Platform’s app on your ECOMKEY Account. The Supported Platform apps are available in the ECOMKEY App Store. If an app is installed on your ECOMKEY Account, you will automatically have access to it through the Service. For ECOMKEY, you must ensure that your Facebook account (including the Facebook business page representing your ECOMKEY Account and Facebook ad account) and/or Instagram account is connected to your ECOMKEY account to run ads on Facebook and/or Instagram through the Service.
You acknowledge that the Service interacts with certain Supported Platforms and relies heavily on the availability of those Supported Platforms. If at any time any Supported Platform is unavailable or ceases to provide its services to ECOMKEY on reasonable terms, ECOMKEY may cease to provide those features to you without notice and without any refund, credit, or other compensation to you.
You understand that by using the Service, you may be exposed to third-party content or information that may be illegal, offensive, harmful, inaccurate, or otherwise objectionable. ECOMKEY does not own, control, or review this content, nor is ECOMKEY obligated to pre-screen, verify, flag, modify, filter, or remove any third-party content, even if requested, although ECOMKEY may do so at its sole discretion. Your use of Supported Platforms is at your own risk, and ECOMKEY will not be liable to you or any third party regarding third-party content that may be accessed through the Service.

6. Third-Party Services

You acknowledge that the Service may enable or assist you to access, interact with, and/or purchase services from Supported Platforms and other third parties through third-party software, applications, products, services, or website links (collectively, “Third-Party Services”) for your consideration or use. Third-Party Services are provided solely as a convenience, and your purchase, access, or use of any such Third-Party Services is solely between you and the relevant third-party service provider (“Third-Party Provider”). Your use of any Third-Party Services provided through the Service is entirely at your own risk and discretion. In addition to these Terms of Service, you must read and agree to the specific terms and/or privacy policies applicable to that Third-Party Service before using them in conjunction with the Service.
We do not provide any warranties for Third-Party Services. You acknowledge that ECOMKEY has no control over Third-Party Services and shall not be responsible or liable to anyone for such Third-Party Services. Any issues caused by or related to Third-Party Services must be directed to the relevant Third-Party Provider and will not be handled by ECOMKEY. The availability of Third-Party Services on the website, in the ECOMKEY App Store, or the ability to use them with the Service does not constitute or imply an endorsement, authorization, sponsorship, or affiliation by/with ECOMKEY. ECOMKEY specifically recommends that you seek professional advice before using or relying on Third-Party Services to ensure they will meet your needs.
ECOMKEY is not responsible for any advertisements, social media posts, or messages that are rejected or unsent by Third-Party Services, nor for managing unsubscribe settings. All advertising processes and unsubscribe settings are managed by the Third-Party Services and are entirely at their discretion. Any questions regarding Third-Party Services, including rejected or undelivered advertisements or unsubscribe settings, must be directed to the Third-Party Provider.
If you install or enable a Third-Party Service for use with the Service, you grant us permission to allow the applicable Third-Party Provider to access your data and perform any other actions as required for the interaction of the Third-Party Service with the Service. All data exchanges or other interactions between you and the Third-Party Provider are solely between you and the Third-Party Provider. ECOMKEY is not responsible for any disclosure, modification, or deletion of your data or Customer Content, or for any corresponding loss or damage you may suffer due to access by Third-Party Services or Third-Party Providers to your data or Customer Content.
In any case, ECOMKEY shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or other damages arising from any Third-Party Services or your contractual relationship with any Third-Party Provider. These limitations apply even if ECOMKEY has been advised of the possibility of such damages. The above limitations shall apply to the maximum extent permitted by law.
You agree to indemnify and hold us and (if applicable) our parent company, subsidiaries, affiliates, ECOMKEY partners, officers, directors, agents, employees, and suppliers harmless from any claims or demands, including reasonable attorney fees, arising out of your use of Third-Party Services or your relationship with the Third-Party Provider.

For clarity, applications developed, supported, and maintained by ECOMKEY are considered Third-Party Providers for these purposes.

7. Intellectual Property

You grant ECOMKEY a limited, worldwide, non-exclusive, non-sublicensable license to access, use, reproduce, electronically distribute, transmit, perform, format, display, store, and catalog Customer Content to support your use of the Service and provide the Service to you. ECOMKEY may also use Customer Content to support and develop ECOMKEY’s website or applications, provided that in doing so, ECOMKEY uses Customer Content anonymously and in aggregate. Subject to the limited license expressly granted here, you retain all rights, title, and interest in and to Customer Content and all intellectual property rights in it. Nothing in this Agreement shall grant ECOMKEY any ownership or interest in Customer Content.

You are solely responsible for the Customer Content you upload, publish, display, link to, or otherwise provide through the Service and agree that ECOMKEY merely permits the distribution and online publication of Customer Content. ECOMKEY will not review, share, distribute, or reference any Customer Content except as provided here, as outlined in ECOMKEY’s Privacy Policy, or as required by law. Notwithstanding the foregoing, ECOMKEY reserves the right to remove any Customer Content uploaded that we consider to violate these Terms of Service, at our sole discretion.

8. Data Privacy and Protection

ECOMKEY is committed to protecting the privacy of your personal information and that of your customers. By using the Service, you acknowledge and agree that ECOMKEY’s collection, use, and disclosure of this personal information are governed by our Privacy Policy.
Additionally, if you are not in Vietnam, you must comply with the laws of your region or country.

9. Service Fees

You can pay ECOMKEY’s service fees in cash or transfer directly through the payment gateway at ECOMKEY. After payment, the system will send an online invoice to your email (provided during registration). A payment deadline notice will be sent to your email at least 3 days in advance (or more). If you do not pay on time, you will have 15 days to use the service, after which your account will be limited in functionality. After 6 months, your account may be automatically terminated.
If you are not in Vietnam, you must comply with the laws and taxes of your region or country.
We may change our fees at any time by posting the new pricing on our website and/or notifying you via email.
We do not offer refunds.

10. User Comments, Feedback, and Other Submissions

If you send any ideas, suggestions, comments, plans, or other content to us, whether online, via social media, email, or any other means (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and use in any medium any comments that you forward to us. We are under no obligation to:
(1) use or rely on any Comments;
(2) keep any Comments confidential (unless such comments contain Personal Information as defined in our Privacy Policy);
(3) compensate for any Comments; or
(4) respond to any Comments.

You agree that your Comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other intellectual property or personal or proprietary rights. You also agree that your Comments will not contain defamatory, unlawful, abusive, hateful, obscene material, or any computer viruses or other malware that could affect the operation of the Service or any related website or application. You must not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

11. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from submitting Customer Content or using the Service:
(a) to violate any international, federal, regional, or local laws, regulations, rules, or ordinances;
(b) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(c) to upload or transmit any data, files, software, or links containing or redirecting to viruses, Trojan horses, worms, or any harmful components from the Service;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(e) to submit false or misleading information;
(f) to upload or transmit viruses or any other type of malicious or destructive code;
(g) to collect or track the personal information of others;
(h) to spam, engage in cyber-attacks like phishing, pharming, pretexting, spidering, crawling, or scraping;
(i) for any obscene or immoral purpose;
(j) to interfere with or disrupt the security features of the Service, related websites, or applications, or other websites, applications, or the Internet;
(k) to attempt to reverse engineer, decompile, hack, disable, interfere with, disassemble, copy, or disrupt the integrity or performance of the Service; or
(l) to access the Service to build a competitive product or service or copy any ideas, features, functions, or graphics of the Service.
(m) to sell, license, or purchase Data on the platform.

12. Disclaimer of Warranties; Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT ECOMKEY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD ECOMKEY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS HARMLESS FROM ALL CLAIMS, LOSSES, DAMAGES, PENALTIES, LIABILITIES, AND EXPENSES, INCLUDING ATTORNEY FEES, ARISING OUT OF:
(A) CLAIMS THAT CUSTOMER CONTENT OR YOUR USE OF THE SERVICE VIOLATES OR INFRINGES THE INTELLECTUAL PROPERTY RIGHTS, PRIVACY RIGHTS, OR OTHER RIGHTS OF A THIRD PARTY OR VIOLATES APPLICABLE LAW;
(B) ARISING FROM YOUR VIOLATION OF THESE TERMS OF SERVICE OR ANY REFERENCED DOCUMENTS;
(C) ARISING FROM YOUR USE OF THIRD-PARTY SERVICES OR YOUR RELATIONSHIP WITH THE THIRD-PARTY PROVIDER; OR
(D) CLAIMS THAT ANY INFORMATION FACILITATED BY THE SERVICE VIOLATES APPLICABLE LAW.
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OR CONDITION, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
ECOMKEY DOES NOT WARRANT THAT:
(I) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
(II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR
(III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
ANY RELIANCE ON MATERIAL OR INFORMATION OBTAINED THROUGH THE SERVICE IS AT YOUR OWN RISK.
OCCASIONALLY THERE MAY BE INFORMATION IN THE SERVICE THAT CONTAINS TYPOGRAPHICAL ERRORS, INACCURACIES, OR OMISSIONS RELATED TO PRODUCT DESCRIPTIONS, PRICING, PROMOTIONS, OFFERS, PRODUCT SHIPPING FEES, SHIPPING TIMES, AND AVAILABILITY.
WE HAVE NO OBLIGATION TO UPDATE, AMEND, OR CLARIFY INFORMATION IN THE SERVICE, INCLUDING WITHOUT LIMITATION, PRICING INFORMATION, EXCEPT AS REQUIRED BY LAW. NO SPECIFIC UPDATE DATE APPLIED IN THE SERVICE SHOULD BE TAKEN TO INDICATE THAT ALL INFORMATION IN THE SERVICE HAS BEEN MODIFIED OR UPDATED.

13. Governing Law

These Terms of Service and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of Vietnam. ECOMKEY’s mailing address is 4th Floor, Flemington Building, 182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City.

14. Severability

In the event that any provision of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination

These Terms of Service are effective unless and until terminated by you or by us. If you no longer wish to use the Service, you may terminate your ECOMKEY Account in accordance with the applicable terms. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly may deny you access to the Service, your ECOMKEY Account, or any part thereof. Obligations and liabilities incurred prior to the termination date shall survive the termination of these Terms of Service for all purposes.

16. Waiver and Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).