This website is the property of Ecomkey. By accessing and using the Ecomkey website, you are considered to have agreed to and accepted all applicable terms of use. We encourage you to read these terms carefully to better understand your rights and responsibilities. If you do not agree with these terms, you are advised not to continue using this website.

Ecomkey ensures that all content published on the website is completely legal and in accordance with applicable laws. Every information we convey always complies with legal provisions and upholds cultural values.

1. Terms of Use

These terms govern the use of Ecomkey’s products. Customers are expected to read and agree to all service terms listed below before becoming a user of Ecomkey.

We reserve the right to change or add to this policy at any time to improve it. We encourage you to review this Privacy Policy regularly to stay informed of updates and to exercise your rights accordingly.

Any questions regarding the Terms of Service can be sent to [email protected].

2. Software Usage Rights

Customers have the right to use all software features as specified in the purchase agreement on the electronic invoice or signed service contract.

Customers also have the right to review, update, and modify their personal information by logging into their account and editing their personal data or by requesting our assistance to do so.

We reserve the right to change or add terms to this Policy at any time for improvement. Any changes to this Policy will be communicated via email when they are applied. We encourage you to periodically review this Personal Information Privacy Policy to stay informed of updates and to ensure your information remains current and accurate.

3. Limitation of Liability

Customers are not allowed to use the software services to update data, send emails, write articles, or transmit data for the following purposes:

  • Causing harm, disturbing others, or damaging property or individuals.
  • Involving the publication of information or documents that are fraudulent, defamatory/defamatory, harassing, or pornographic.
  • Violating privacy rights or discriminating based on race, religion, gender, or disability.
  • Infringing on intellectual property rights or other proprietary rights.
  • Interfering with or disrupting the Services (including but not limited to accessing the Services through any mechanical or software means).
  • Violating applicable laws.

In all cases, Ecomkey or other service providers working with us will not be held liable for any losses resulting from the use of third-party services by customers. If customers use third-party services, they must comply with the related commitments set by those service providers.

4. Cancellation, Refund, and Compensation Policy

If a Customer stops using the software for personal reasons (e.g., business closure, health, time, etc.), Ecomkey is not responsible for refunding any fees.

If a customer encounters serious issues while using the software, Ecomkey will have a support and compensation policy for each case.

Service fees are calculated monthly and detailed in electronic receipts or sales contracts.

Customers can pay for services using payment methods listed on the Ecomkey website or payment page.

Once payment is made, the system will send an online invoice to the customer’s email (provided during registration). The system will also send a notification for the next payment 30 days before the customer’s service package expires.

5. Subscription Renewal

After the 7-day trial period, you will receive the first invoice on the day you select a subscription plan and enter your payment information.

Your subscription plan will be automatically renewed according to the plan you purchased under the payment terms in the Ecomkey app (Starter Plan and Business Plan), unless you cancel the automatic renewal. Once you cancel the automatic payment, you will not be charged for the next payment.

We do not apply automatic payments for the Enterprise Plan or payment methods set up outside the Ecomkey app (such as PayPal Payments, Cash Payments, One-Time Payments).

As soon as you make a payment in the Ecomkey app, you authorize us to store your payment method and automatically make recurring payments until you cancel your subscription. This payment period can be: monthly, quarterly, every 6 months, or annually.

Please note that old and new promotions will not be automatically applied after your account is automatically renewed. We reserve the right to change your subscription fees if new features are added to your subscription plan. We will notify you of these additional charges along with the option to cancel your subscription if you do not agree to continue using it.

6. Taxes

Each party will be responsible, in accordance with applicable laws, for determining and paying all types of taxes, as well as other government fees and charges (and any penalties, interest, and additional amounts) that apply to them based on or related to transactions and payments under this Agreement.

All payments you make to us under this Agreement will not include any deductions if required by law. If there are any required deductions or withholdings (including but not limited to tax withholdings) for any payment, you must pay any additional amount necessary so that the amount we receive matches the amount payable under this agreement.