Ecomkey created this privacy policy to demonstrate our commitment to the privacy of our customers and users of this website. This Privacy Policy determines how Ecomkey stores, maintains and manages information collected from its customers and website users. The customer’s data is stored during the time the customer uses ECOMKEY’s services.

ECOMKEY commits not to share data with any 3rd party, ECOMKEY’s API application connected to Lazada, Shopee are strictly censored by corporations. We are committed not to share customer data with other units without your consent.


Consumer’s personal information protection policy (Articles 68 to 73), including:


a) Purpose of collecting personal information: We collect and use your information for the purpose of setting up an access account, as well as setting up user information on the website.

b) Scope of information use: Only used for customer management purposes on ECOMKEY.

c) Information storage time: During the time users use ECOMKEY. Not more than 5 years.

d) Persons or organizations that may have access to such information: Provide data only upon request from a government agency.

dd) The address of the information collection and management unit, including the contact method so that consumers can inquire about the collection and processing of information related to them personally:

+ 46 Truong Thi Ngao, Trung My Tay, District 12, Ho Chi Minh City

+ Tel: 0888800303

+ Email: [email protected]

+ Person in charge: Mr. Cao Van Hanh

e) Methods and tools for consumers to access and correct their personal data on the e-commerce system of the information collection unit: Online access on the ECOMKEY.ASIA website

Ecomkey is committed to developing long-term relationships with customers based on trust. With this goal in mind, Ecomkey is committed to doing everything in its power to ensure the security of customer data.

Responsible for implementing and maintaining all administrative, physical and technical safeguards to protect the confidentiality and integrity of customer data. Ecomkey commits not to:

– Do not modify customer data without the consent of the customer or not for the purpose of correcting errors or problems

– Do not disclose customer data except in cases where it is required by law or permitted by the customer

– Do not access data or change customer data, unless authorized by the customer and provide account information or at the request of the customer when using support services.

Ecomkey is responsible for keeping all information about customers’ data confidential and absolutely not disclosing it to any other third party except as required by a competent authority in accordance with the law. Ecomkey is not responsible for data loss, confidential information of customers accidentally or intentionally caused by customers.

The information we collect

The information about the user’s booth is collected by Ecomkey via the API link from the e-commerce platforms only if the user agrees to connect the store to the Ecomkey software, with the limited permission of each trading floor. respective e-commerce. In addition, personal information from users will also be recorded by Ecomkey when users register for an account to use Ecomkey’s services or in other cases where users are invited to voluntarily provide information. All of this information is used for the purpose of building support products and services for online sellers.

The data we collect is your personally identifiable information, all product information and metrics related to products and customers’ booths from e-commerce sales platforms through API connection from e-commerce platforms, such as:

  • Your name
  • Email address
  • Postal address
  • telephone and telefax
  • URL
  • Credit card information
  • Other payment information

All information about products and related products, stores from the API portal that Ecomkey synchronizes from the stores that you are connecting with Ecomkey

Ecomkey may also collect information about how users access the website using a unique tracking ID for each user through the use of cookies.

What are cookies?

A cookie is a piece of data stored on a user’s computer associated with information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, when you close your browser or log out, the cookie will terminate and be deleted. A persistent cookie is a small text file that is stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for deleting persistent cookies. Session ID cookies may be used by Ecomkey to track user preferences while the user is visiting the website. They also help to reduce load times and save on server processing. Persistent cookies may be used by Ecomkey to store whether (for example) you want to remember your password and other information.

Like most standard websites, we use log files. This information may include internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to distinguish. analyze trends, administer the web, track user movements in aggregates, and collect broad demographic information for aggregate use. However, no information stored in our log files, including but not limited to IP addresses, is associated with personally identifiable information.

Ecomkey may use personally identifiable information collected by Ecomkey to contact customers about products and services offered by Ecomkey or by its affiliates, independent contractors and trusted business partners. (with the consent of the customer). We may also use this information for research purposes on the performance of our web services, marketing, advertising and sales. Ecomkey will not share this information with third parties for free or by selling it, unless you specifically authorize such disclosures.

Ecomkey may disclose aggregated, anonymized data based on information collected from users to potential investors and partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In the event that Ecomkey is sold, the information collected from the user may be passed on to the new owner.

In some cases, Ecomkey may engage third parties, including its own subsidiaries and affiliates, to preserve, analyze or store or manipulate data that Ecomkey receives from its customers. In all of these cases, third-party service providers will be required to treat all such data with the same confidentiality principles as Ecomkey and they will also be prohibited from disclosing such data to any other party. person or party, unless otherwise specified in this Privacy Policy.

Special offers and updates

Our customers and users will occasionally receive newsletters or e-mails with information about products, services or special offers. In the event that you feel that Ecomkey does not respect the privacy of its users, Ecomkey gives you the opportunity to opt out of receiving these types of communications.

Service Notice

In cases where it is necessary to send a strict service-related notice (for example, if our service is temporarily suspended for maintenance), the user cannot opt-out of receiving these communications. However, these communications are not of an advertising nature.

Disclaimer of Liability

We are committed to doing our best to protect the security of your information, we may need to disclose your personal information when required by law, if we believe such action is necessary and required. subject to current judicial proceeding, court order, subpoena or other legal process served on Ecomkey.

The Ecomkey website contains links to other websites. Please note that Ecomkey is not responsible for the security practices of such other websites. We encourage you to read the privacy statements of each site that collects personally identifiable information. Ecomkey’s Privacy Policy as described here applies only to information collected by Ecomkey.

Information provided to Ecomkey is stored indefinitely and may be stored on one or more databases directly or indirectly maintained by Ecomkey. Ecomkey uses standard security measures to protect the confidentiality of information. Although we cannot guarantee that data loss, misuse or alteration will not occur; We are committed to doing our best to prevent such incidents. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted before being transmitted to Ecomkey.

Your Responsibilities

You are responsible for the security of your login ID and password. Make sure you keep them in a safe place and don’t share them with others. Always remember to sign out after your session is over to ensure that your personal information cannot be accessed by others.


For any related questions or to report an information security breach, please contact us via email [email protected]